Terms of Service
These Terms of Service govern your use of the PISMAYS.com website and any purchases made through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, please do not use our website.
Use of Our Website
By using this website, you agree to use it only for lawful purposes.
You must not:
• Use the website in any way that violates applicable laws or regulations
• Attempt to interfere with the security, performance, or functionality of the website
• Upload, transmit, or introduce any malicious, harmful, or disruptive content
• Use our website for fraudulent, abusive, or unauthorised purposes
PISMAYS.com reserves the right to restrict or terminate access to the website if these terms are violated.
Product Information
We make every effort to ensure that product descriptions, images, prices, and availability information are accurate and up to date.
However:
• Product images are for illustrative purposes only
• Colours, sizing, and appearance may vary slightly depending on your screen or device
• Product details may occasionally contain errors or inaccuracies
• Availability may change without prior notice
We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.
Pricing and Payment
• All prices displayed on our website are in GBP (£) unless otherwise stated
• Prices may change without prior notice
• Full payment is required at checkout
• Payments are processed securely through trusted third-party payment providers
For security reasons, PISMAYS.com does not store or have access to your full payment card details.
Orders
When placing an order, you are making an offer to purchase products from PISMAYS.com.
Orders are subject to acceptance, payment approval, and product availability.
We reserve the right to:
• Refuse or cancel any order at our discretion
• Limit quantities purchased per customer
• Cancel orders due to pricing errors, stock issues, suspected fraud, or incorrect customer information
• Request additional information where necessary to verify an order
If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.
Personalised Products
Some products sold on PISMAYS.com may include personalised details, such as names, wording, or custom information provided by the customer.
Customers are responsible for ensuring that all personalised information is accurate before placing an order.
Once a personalised item has entered production or fulfilment, changes or cancellations may not always be possible.
Personalised products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Shipping and Delivery
Shipping options, costs, processing times, and delivery estimates are explained in our Shipping & Delivery Policy.
Please note:
• Delivery times are estimates only
• Delivery estimates begin after dispatch, not from the order date
• Delays may occur due to courier issues, public holidays, weather, high order volumes, or circumstances outside our control
• Customers are responsible for providing a complete and accurate shipping address
Risk of loss or damage passes to the customer once the order has been delivered to the address provided at checkout.
Returns and Refunds
Our Return & Refund Policy explains the conditions for returning items and receiving refunds.
In summary:
• Customers have 30 days from delivery to request a return
• Items must be unused, undamaged, and in their original condition
• Items should be returned with original packaging where applicable
• Approved refunds are issued to the original payment method
• Personalised or custom-made items may be excluded from returns unless faulty, damaged, or incorrect
Please refer to our full Return & Refund Policy for complete details.
Customer Responsibilities
By placing an order with PISMAYS.com, you agree to:
• Provide accurate billing, shipping, and contact information
• Check your order details before completing payment
• Respond to customer support requests where further information is needed
• Use purchased products responsibly and as intended
We are not responsible for delays or issues caused by incorrect information provided by the customer.
Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, layout, and design elements, is the property of PISMAYS.com or its licensors and is protected by UK and international intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any website content without prior written permission.
User Content and Reviews
If you submit reviews, photos, feedback, or other content to our website or communication channels, you confirm that:
• The content is accurate and lawful
• You have the right to share it
• It does not infringe the rights of any third party
• It does not contain harmful, abusive, or misleading material
We reserve the right to remove or refuse content that we believe is inappropriate, unlawful, or in violation of these terms.
Limitation of Liability
To the maximum extent permitted by law:
• PISMAYS.com shall not be liable for indirect, incidental, or consequential damages
• We are not responsible for delays or failures caused by events outside our reasonable control
• Our total liability for any claim related to a product is limited to the purchase price of that product
Nothing in these terms affects your statutory consumer rights under UK law.
Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
We may suspend or restrict access to the website for maintenance, updates, security reasons, or operational needs.
Third-Party Links
Our website may contain links to third-party websites for your convenience.
PISMAYS.com is not responsible for the content, privacy policies, security, or practices of external websites.
You should review the terms and policies of any third-party website you visit.
Changes to These Terms
PISMAYS.com may update these Terms of Service from time to time.
Any updates will be published on this page.
By continuing to use our website after changes are published, you agree to the updated terms.
Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising from the use of this website or purchases made through it will be subject to the jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms of Service, please contact us:
PISMAYS.com
Email: support@pismays.com
Phone: +44 7418 602692
Our Location: 53 Arcadian Gardens, London N22 5AG, United Kingdom