This Privacy Policy explains how PISMAYS.com collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.

We take your privacy seriously and are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection laws.

Who We Are

PISMAYS.com
Email: support@pismays.com
Phone: +44 7418 602692
Our Location: 53 Arcadian Gardens, London N22 5AG, United Kingdom

Information We Collect

Information You Provide to Us

When you place an order, create an account, or contact us, we may collect the following information:

• Your full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details and purchase history
• Payment information, processed securely through trusted third-party payment providers
• Any information you provide when contacting customer support

We do not store full payment card details on our website. Payments are processed securely by third-party payment providers.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

This information helps us improve website performance, security, and the overall shopping experience.

How We Use Your Information

We may use your personal information for the following purposes:

• To process, manage, and deliver your orders
• To send order confirmations, shipping updates, and service messages
• To provide customer support and respond to enquiries
• To improve our website, products, and services
• To personalise your shopping experience where applicable
• To prevent fraud, abuse, and unauthorised activity
• To comply with legal, tax, accounting, and regulatory obligations
• To enforce our terms, policies, and legal rights

We only process your personal data where we have a valid legal basis to do so.

Our Legal Basis for Processing

Under UK GDPR, we may rely on the following legal bases:

• Contract: To process and fulfil your order
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: To operate, protect, and improve our business and website
• Consent: Where required, such as for certain marketing communications or cookies

You may withdraw your consent at any time where processing is based on consent.

When We Share Your Information

We may share your personal information with trusted third-party service providers who help us operate our business, including:

• Payment processing providers
• Shipping and delivery companies
• Website hosting platforms, including Shopify
• Order management and fulfilment partners
• Analytics and marketing service providers
• Professional advisers where required
• Legal or regulatory authorities where required by law

All third parties are expected to handle your data securely and in accordance with applicable data protection laws.

We do not sell or rent your personal information to third parties.

International Data Transfers

Some of the service providers we use may process personal data outside the United Kingdom.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including:

• Completing and fulfilling your orders
• Providing customer support
• Meeting legal, tax, and accounting requirements
• Resolving disputes
• Preventing fraud or misuse
• Enforcing our terms and policies

When your information is no longer required, it will be securely deleted, anonymised, or stored only where legally required.

Your Legal Rights

Under UK data protection law, you have rights regarding your personal information, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain types of processing
• Receive a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website performance, and enhance your browsing experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

For more information, please refer to our Cookie Policy.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address to send updates, offers, or product information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Security Measures

We use appropriate technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

All payments are processed securely through trusted third-party payment providers. However, no online system can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page. Continued use of our website after updates are posted means you accept the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

PISMAYS.com
Email: support@pismays.com
Phone: +44 7418 602692
Our Location: 53 Arcadian Gardens, London N22 5AG, United Kingdom

Customer support is available by email for privacy enquiries, order support, and general assistance.