Return & Refund Policy

At PISMAYS.com, your satisfaction is important to us. This Return & Refund Policy explains how we handle returns, refunds, exchanges, and order issues when you shop with us.

Returns

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, items must meet the following conditions:

• The item must be unused and in the same condition you received it
• The item should be returned in its original packaging whenever possible
• All original accessories, parts, labels, and tags must be included
• The item must be suitable for resale

Items returned used, damaged by the customer, incomplete, or in a condition unsuitable for resale may not be eligible for a refund.

Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Products marked as final sale or non-returnable
• Gift cards
• Personalised or custom-made items
• Items made with customer-provided names, wording, or custom details
• Items that have been used, damaged, or altered after delivery

Personalised items can only be refunded or replaced if they arrive damaged, defective, incorrect, or not as described.

If you are unsure whether your item is eligible for return, please contact us before sending the product back.

How to Request a Return

To request a return, please contact our support team with the following information:

• Your order number
• The item or items you wish to return
• The reason for the return
• Photos if the item is damaged, faulty, or incorrect

Email: support@pismays.com
Phone: +44 7418 602692

Once your return request is reviewed and approved, we will provide instructions on how to return your item.

Please do not send items back without contacting us first.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged or defective
• You received the wrong item
• The item was not as described

We recommend using a tracked shipping service when returning items, as PISMAYS.com cannot be responsible for items lost or damaged during return transit.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, incorrect, or not as described, please contact us as soon as possible after receiving your order.

Please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the problem

Our team will review the issue and arrange a replacement, refund, or other suitable solution where appropriate.

Refund Processing

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved:

• The refund will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider
• Please allow several business days for the refund to appear in your account

Original shipping charges may not be refundable unless the return is due to an error on our side, a damaged item, or a faulty product.

Exchanges

If you wish to exchange an item for a different product, please contact us first to check product availability.

Exchanges are subject to stock availability and product eligibility.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed, personalised, packed, or dispatched.

Once an order has entered fulfilment or dispatch, cancellation may no longer be possible.

Late or Missing Refunds

If your refund has been approved but you have not received it yet:

• Check your bank account again
• Contact your bank or payment provider
• Allow several business days for processing
• Contact our support team if you still need assistance

Your Legal Rights

This policy does not affect your statutory rights under UK consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

PISMAYS.com
Email: support@pismays.com
Phone: +44 7418 602692
Our Location: 53 Arcadian Gardens, London N22 5AG, United Kingdom