Shipping Policy

Shipping & Delivery Policy

At PISMAYS.com, we aim to make your shopping experience simple, clear, and reliable from the moment you place your order to the moment it arrives at your door.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders.

Where We Ship From

Orders are processed and dispatched through our fulfilment partners and distribution facilities.

We currently ship within the United Kingdom, unless otherwise specified on our website.

Order Processing Time

We work hard to prepare and dispatch orders as quickly as possible.

• Orders are typically processed within 1 to 3 business days after payment confirmation
• Business days are Monday to Friday, excluding public holidays
• Orders placed on weekends or public holidays will be processed on the next working day

Processing includes order verification, packaging, and preparation for dispatch.

Delivery Options

We offer the following shipping options:

Economy Shipping

• Estimated delivery time: 5 to 8 business days
• Cost: Free

Standard Shipping

• Estimated delivery time: 3 to 4 business days
• Cost: £15.00 GBP

Shipping options and delivery times may vary depending on the destination, product availability, and courier service.

Delivery Timeframes

Please note the following:

• Delivery estimates begin after the order has been dispatched, not when the order is placed
• Delivery times are estimates and are not guaranteed delivery dates
• Delays may occasionally occur due to weather conditions, courier delays, high order volumes, public holidays, or other factors outside our control

While we do our best to meet estimated delivery windows, exact delivery dates cannot always be guaranteed.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

If tracking is available, tracking details will be provided by the shipping carrier or sent to you by email.

Incorrect Address Information

Please ensure that your shipping address is correct and complete when placing your order.

PISMAYS.com cannot be responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@pismays.com.

Delivery Issues

If your order has not arrived within the estimated timeframe, arrives damaged, or is incomplete, please contact us as soon as possible so we can assist you.

When contacting us, please include your order number and the email address used at checkout.

Lost or Delayed Shipments

If a shipment appears to be significantly delayed or lost, we will contact the courier service or fulfilment partner to investigate the issue.

Resolution time will depend on the courier’s investigation process.

Public Holidays and Busy Periods

During public holidays, promotional periods, and peak seasons, processing and delivery times may be slightly longer than usual.

We appreciate your patience during these busy periods.

Changes to This Policy

PISMAYS.com may update this Shipping & Delivery Policy from time to time.

Any updates will be published on this page.

Contact Us

If you have any questions about shipping or delivery, please contact us:

PISMAYS.com
Email: support@pismays.com
Phone: +44 7418 602692
Our Location: 53 Arcadian Gardens, London N22 5AG, United Kingdom